> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mercurjs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> Fulfill, ship, refund, and handle returns for the orders you receive.

> Everything you do after a customer buys one of your offers.

When a customer buys one of your offers, the order appears in your "Orders" list. From an order's detail page you prepare and ship the items, keep the customer informed, and handle refunds or returns.

You manage orders from "Orders" in the sidebar. Click an order to open its detail page.

## How-tos

<CardGroup cols={2}>
  <Card title="Fulfill an order" href="/user-guide/vendor/orders/how-tos/fulfill-an-order">
    Prepare the items to be sent.
  </Card>

  <Card title="Ship an order" href="/user-guide/vendor/orders/how-tos/ship-an-order">
    Mark items as shipped and add tracking.
  </Card>

  <Card title="Mark an order as delivered" href="/user-guide/vendor/orders/how-tos/mark-an-order-as-delivered">
    Record that the customer received the order.
  </Card>

  <Card title="Refund an order" href="/user-guide/vendor/orders/how-tos/refund-an-order">
    Return money to the customer.
  </Card>

  <Card title="Process a return" href="/user-guide/vendor/orders/how-tos/process-a-return">
    Create a return and receive the items back.
  </Card>
</CardGroup>