Close the loop on a shipment once it reaches the customer.
Overview
When the customer has received a shipped order, you can record it as delivered. This keeps the order’s status accurate for you and the customer.Step 1: Open the order
- Go to “Orders” in the sidebar.
- Open the order and find the shipped fulfillment.
Step 2: Mark as delivered
- Click “Mark as delivered”.
- Confirm the action.
Next steps
Process a return
Handle a return if the customer sends items back.