Process a Return

Take items back from a customer and adjust your inventory.

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Overview

Processing a return has two parts: you create the return for the items the customer is sending back, then you receive those items when they arrive. Receiving lets you record how many came back and how many were damaged, and adjusts your inventory automatically.

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Step 1: Create the return

1. Go to “Orders” in the sidebar and open the order.
2. In the order summary, open the actions menu and choose to create a return.
3. Select the items and quantities being returned, then confirm.

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Step 2: Receive the items

When the items arrive back:

1. Open the order and find the return.
2. Choose “Receive items”.
3. Enter how many items you received, and how many of them are damaged.
4. Choose whether to notify the customer, then confirm.

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Next steps