Refund an Order

Give the customer some or all of their money back.

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Overview

You can refund a customer from the order’s payment section once the payment has been captured. A refund returns money to the customer’s original payment method.

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Step 1: Open the order

1. Go to “Orders” in the sidebar.
2. Open the order you want to refund.

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Step 2: Create a refund

1. In the payment section, open the actions menu and choose “Create refund”.
2. In the side window, enter the amount to refund and an optional reason.
3. Save to issue the refund.

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Next steps